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29/04/2019

How do I complain about London transportation?

How do I complain about London transportation?

How do I make a complaint?

  1. Make a complaint online.
  2. Phone: 0343 222 2222 (TfL call charges) International : +44 343 222 2222. Textphone: 020 7649 9123 if you have impaired hearing. Please make sure you have all the relevant details to hand before calling.
  3. Write to: Customer Services Manager. Congestion Charging. PO Box 344.

How do I make a complaint about a London bus?

You can also tell us by calling 0343 222 1234 (call charges may apply) or select the ‘safety issues and incidents’ option on the form below. For all non-safety critical matters, we aim to respond to you within 10 working days. You cannot use this form for refunds.

How do I complain about a bus driver UK?

Contact DVSA to report the driver or company….Report the driver or company

  1. who is involved – for example, the driver or company name, or the vehicle registration number (number plate)
  2. what the driver or company is doing.
  3. where they’re doing it.
  4. when they’re doing it.

Who is responsible for London buses?

Transport for London (TfL) was established in 2000 as the integrated body responsible for London’s transport system. TfL’s role is to implement the Mayor’s transport strategy and manage transport services across the capital, for which the Mayor has responsibility.

Who is TfL accountable to?

the Mayor of London
TfL is a statutory body created by the Greater London Authority (GLA) Act 1999. This Act gives the Mayor of London a general duty to develop and apply policies to promote and encourage safe, integrated, efficient and economic transport facilities and services to, from and within London.

Can I sue TfL?

If you have been injured while on a Transport for London service, if you believe negligence is the cause you may be eligible to make a TFL accident claim for compensation. If you were injured while using any of TFL’s transport services, you may have legal grounds for filing a TFL accident claim.

Is there an ombudsman for public transport?

The Local Government Ombudsman (LGO) provides a free, independent service for complaints about many public authorities, including Transport for London. The LGO can investigate complaints about streets and traffic.

How do I complain about a bus driver?

You can complete an online complaint form at www.lgo.org.uk/complaint-form. You can phone our helpline on 0300 061 0614. You will be able to discuss your complaint with one of our advisers.

Are London buses publicly owned?

Since then, direct provision of bus services in London has been run by private companies, although Transport for London did operate its own company, East Thames Buses between 1999 and 2009. The privatised period produced for the first time buses in London painted in different schemes from the traditional red.

How does the bus system work in London?

London buses are all cashless, so you need an Oyster card, Travelcard or contactless payment. Bus fare is £1.55 and a day of bus-only travel will cost a maximum of £4.65. You can hop on unlimited buses or trams for free within one hour of touching in for your first journey.

Is the Mayor in charge of TfL?

Sadiq Khan is the Mayor of London and has appointed himself as Chair of TfL.

How to complain about bus delays in London?

Transport for London and bus companies do not have a standard compensation policy for compensation for bus delays and won’t compensate for delays out of its control such as weather and traffic jams. If you have any complaint about buses/bus drivers in London contact Transport for London.

Where can I make a complaint about Transport for London?

The Local Government Ombudsman (LGO) provides a free, independent service for complaints about many public authorities, including Transport for London. The LGO can investigate complaints about streets and traffic. These bodies do not normally deal with appeals relating to: Special arrangements exist for these.

Where can I make a complaint about TfL?

TfL Customer Services, 4th Floor, 14 Pier Walk, London, SE10 0ES Transport for London Complaints Handling Procedure 2 Phone We offer a local rate and easy to remember phone number that is included in a majority of call packages for landline and mobile providers. The Customer Services team is available 24 hours a day.

How to contact Transport for London about safety issues?

To tell us about an urgent safety matter, call 0343 222 1234 (call charges may apply) or select the ‘safety issues and incidents’ option on the form below. For all non-safety critical matters, we aim to respond to you within 10 working days.