What is NHS complaints procedure?

What is NHS complaints procedure?

If you wish to give feedback regarding the service you received from NHS 111 or make a complaint, please contact us via email: [email protected] and tell us the location you called from when contacting NHS 111. This will allow us to identify which local service took the call and provide contact details.

How do I complain about a hospital ward?

We have tried to make our complaints process as accessible as possible. You can also contact our complaints department on 020 7188 3514, email [email protected]. You can also send us your complaint using our online form. London SE1 9RT.

How do I contact Heartlands Hospital?

Please contact the main Trust switchboard number for any general enquiries: 0121 424 2000.

  1. Heartlands.
  2. Solihull.
  3. Good Hope.
  4. Chest Clinic.

What are the steps in the complaint process?

10 steps to filing a complaint

  1. Step 1: Consider filing a complaint.
  2. Step 2: Identify the entities causing or contributing to the harm.
  3. Step 3: Map the grievance mechanisms that may apply.
  4. Step 4: Identify your desired outcomes.
  5. Step 5: Choose the appropriate grievance mechanism.
  6. Step 6: Prepare for the complaint.

What happens when you complain to CQC?

Our complaints team will look at the issues and tell you if we can handle your complaint. If we can take forward your complaint, we will let you know how the investigation will work. We may ask you to provide more information to help us.

What are my rights as an NHS patient?

Be treated with dignity and respect. Accept or refuse treatment and only be physically examined with consent. Be given information about any test and treatment options open to you, what they involve and their risks and benefits. Have access to your own records.

How do I email NHS pals?

e-mail us at [email protected]. complete our online form (see below)

What does PALS NHS stand for?

Patient Advice and Liaison Service
The Patient Advice and Liaison Service, or PALS, is an English National Health Service body created to provide advice and support to NHS patients and their relatives and carers.

How to complain about a hospital in Birmingham?

If you have feedback or concerns about a local NHS hospital or community service, you can contact the organisation directly: Queen Elizabeth Hospital Birmingham: Call 0121 371 4400 or email [email protected] Heartlands, Solihull and Good Hope hospitals: Call 0121 424 0808 or email [email protected]

How to contact heartlands Heartlands Solihull and Good Hope?

Heartlands, Solihull and Good Hope hospitals: Call 0121 424 0808 or email [email protected] Birmingham Women’s Hospital: Call 0121 335 8226 or email [email protected] Birmingham Children’s Hospital: Call 0121 333 8403 or email: [email protected]

Do you have a 5 star rating for Heartlands Hospital?

Thank you for being so caring, wonderful people. Dear Ogay Thank you for taking time to post your comment regarding your experience at Heartlands Hospital. It is thrilling to receive such positive feedback and a 5 star rating for the care provided by the staff. We are very pleased that you had an excellent patient experience.

Is the waiting time at Heartlands Hospital long?

Yes the waiting times are long and it is difficult to sit for such a long time. I was treated very professionally and the staff were cheerful in what I would describe as difficult circumstances. Staff that I observed were pleasant and courteous to patients who were waiting.